CERMATI Experiences the Positive Impact of CIKA from CLIK Credit Bureau

Digital transformation in the financial industry continues to evolve, including the way companies access services and information more quickly and efficiently. This is exactly what CERMATI (PT Agregasi Cermat Indonesia) has experienced after using CIKA (CLIK Intelligence Knowledge Assistance), the AI-powered virtual assistant developed by CLIK Credit Bureau.

In their testimonial video, a representative from CERMATI (PT Agregasi Cermat Indonesia) shared that CLIK’s services have not only supported the company’s credit information needs but have also contributed to stronger customer engagement and business growth.

However, before the introduction of CIKA, accessing information and obtaining service assistance still required manual processes or direct communication with the support team.

“The challenge was that whenever we needed additional information or assistance regarding services, we had to contact the support team first. With CIKA, it becomes much easier because we can directly ask through the chatbot.”

The introduction of CIKA has brought significant improvements, particularly in terms of efficiency and speed of information access.

According to Mr. Ahmad Dzikriyansyah (Dzikri), a representative of CERMATI, one of the most helpful features of CIKA is its ability to provide enquiry information and service guidance instantly, without the need for lengthy manual processes.

“Now everything is faster, the information is clear, and the process is much more practical.”

In addition, information that previously required manual recap processes can now be accessed more easily in real time, helping operational teams work more effectively.

“With faster and clearer access to information, our operational team has become more efficient. Time that was previously spent on manual processes can now be allocated to more strategic activities.”

From a service quality perspective, Mr. Dzikri also considers the information provided by CIKA to be relevant and reliable, as it is directly integrated with CLIK Credit Bureau’s official knowledge base.

They also see CIKA as an AI innovation specifically designed for the financial industry — not just a generic chatbot.

“CIKA is different because it is specifically built to meet the needs of the financial industry and the service requirements of its members.”

For CLIK Credit Bureau, the presence of CIKA represents part of its long-term commitment to continuous innovation, listening to customer needs, and delivering a more modern, responsive, and customer-centric service experience for all members and business partners.