Privacy Notice
Last Updated: 14/08/2026
At PT CRIF Lembaga Informasi Keuangan (“CLIK”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice outlines how CLIK (referred to as “we,” “us,” or “our”) collects, uses, and safeguards your data. We comply with Indonesia’s data protection laws and regulations, and this Notice applies to individuals or legal entities (“you” or “your”) who interact with our services.
Notice at Collection: We collect personal information as detailed in this Notice. The categories of personal information that we collect are listed below under “Personal information we collect,” and the purposes for which we collect and use personal information are listed below under “Purpose for collecting and use of personal information.” To learn more about your privacy rights, including your right to opt out of the sale or sharing of your personal information, please navigate to the “Privacy rights and choices” section below. Our retention practices are outlined below under “Retaining personal information.”
1. Scope of this Privacy Notice
This Privacy Notice applies to all services provided by CLIK, where we may act as either a Data Controller or a Data Processor:
- Data Controller: when we collect data directly from customers or debtors, such as when individuals or legal entities inquire about our services.
- Data Processor: when we process data provided to us by financial, non-financial institutions or other institutions on behalf of their customers, debtors or other.
2. What Information We Collect
We may collect the following types of information from you:
- Personal Information: Such as your name, date of birth, gender, id number, mother’s name, birthplace, email, phone number.
- Transactional Information: Records of transactions or services you have accessed through CLIK.
3. How We Collect Your Information
We collect information from various sources, including:
- Directly from You: We collect personal data through our interactions when you contact us, submit inquiries, or provide information via our website or customer service. We also collect personal data from you through our products, such as when you register to create an account. Some of this information is collected about your interactions, use, and experience with our products and communications.
- From Third Parties: We may receive your information from financial institutions, non-financial institutions, or other entities that are authorized to share your data with us.
4. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide you with accurate credit information and services tailored to your needs. For example, if you provide us with personal data in order to dispute information in your consumer report, we may use the information to update your consumer report.
- Verification: To verify your identity, creditworthiness, and assess risk for financial transactions.
- Other services: for performance of operation that allow browsing of website pages, statistical processing of aggregated data. This Privacy Notice refers exclusively to our services, Website and does not refer to any other online sites, pages or services that can be accessed through hyperlinks published on the Website.
- Legal Compliance: To comply with applicable laws, regulations, or court orders. Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
- Marketing: To offer relevant services or products, provided you have given consent where required. Advertise and market products and services to you from both affiliated and non-affiliated entities, which includes sending promotional communications, target advertising, and presenting you relevant offers.
CLIK may stores personal data obtained only for as long as necessary to fulfill the purposes set out in this Privacy Notice, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and/or maintain business records. Upon expiry of the period for which the data is used in accordance with its purposes, such data shall be deleted, destroyed, or anonymized in accordance with CLIK’s internal policies and applicable laws.
5. How We Share Your Information
We may share your personal information with:
- Financial and Non-Financial Institutions: To assist in risk management, debtor quality, internal control system, compliance, credit evaluation and related services.
- Regulatory Bodies: When required by law, such as responding to regulatory inquiries or legal processes.
- Service Providers: Third-party vendors who provide services on our behalf, such as IT support, analytics, platform provider, consultant, business process outsourcing, customer service and other.
6. How We Protect Your Information
We implement strict security measures to protect your information, We are committed to protecting the security of your personal data and use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. However, no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect the personal data we maintain, we cannot ensure or warrant the security of any information that you transmit to us, including:
- Encryption: Secure transmission of your data using encryption technology.
- Access Control: Limiting access to your data to only authorized personnel.
- Regular Audits: Conducting regular audits and monitoring of our data processing practices.
CLIK complies with applicable data protection laws, including security breach notification laws.
7. Your Rights and Choices
In general, choices concerning our collection, use and disclosure of information are limited to those provided by law. You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update your information if it is inaccurate or outdated.
- Objection: You can object to the processing of your personal data for certain purposes, such as direct marketing.
To exercise any of these rights, please contact us at
Email: dpo@cbclik.com Phone: Whatsapp: +62 818-889-023
To ensure the security of personal information and prevent fraudulent requests, we may need to collect personal information and other information such as your name, NIK, gender, address, and date of birth.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings. Cookies are text files saved by a device’s browser that stores information. That information is available to us later when the browser returns to one of our websites.
9. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. When we make changes, we will post the updated notice on our website and update the “Last Updated” date at the top its effective date on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at:
PT CRIF Lembaga Informasi Keuangan
Menara Dea Tower 2, Jl. Mega Kuningan Barat Blok E4.3 No 1-2,
Kuningan Timur, Setiabudi, Jakarta 12950
Email: dpo@cbclik.com
Phone: (021) 80604228
Whatsapp: +62 818-889-023