Category: Recruitment

IT Service Manager

Job Role

IT service managers facilitate improved IT services for business through the development and implementation of necessary action plans. They will be responsible for determining Service Level Agreement (SLA) in all relevant business functions. The IT Service Manager will also ensure that all service and support functions remain responsive to customer needs.

Main responsibilities

  • Manage IT company infrastructure
  • Manage IT services team
  • Manage IT policy and procedure
  • Lead team on regular basis to discuss about project issue and status
  • Oversee infrastructure upgrade, modifications and deployments
  • Perform incident analysis and suggest action items
  • Promote and champion the benefits of Incident, Problem, Change, Request and other IT service management processes.
  • Contribute to design and solution development activities
  • Maintain all documentations for deployment, maintenance, upgrade, and problem resolution
  • Ensure team follows best practices and maintain service level agreements
  • Ensure the IT security and integrity
  • Set and enforce procedures for computer systems operations and data processing
  • Oversee the hiring and training of IT service technicians and operators
  • Direct the operations of IT service representatives to ensure effective performance of job duties
  • Conduct inspections to ensure IT equipment and workstations are operational
  • Conduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risks
  • Communicate with clients to identify their requirements and facilitate the process for meeting their needs
  • Responsible for leading a team of professionals in the areas of service transformation, Service Management, metrics and reporting
  • Proffer recommendations to management on appropriate actions plans for improved services

Main Requirements:
A bachelor’s degree in IT, preferably with a major in information technology, computer science, or management information systems. A bachelor’s degree in business administration could also offer a competitive edge.

  • Proven working experience as an IT Service Manager or relevant experience, minimum 3-4 years experiences.
  • Fluently in English is a must.
  • Have licensing or certifications by the position such as ITIL v4.
  • Good organizational skills.
  • Excellent analytical and problem-solving skills.
  • Good prioritization skills, yet flexible enough to adapt plans.
  • Strong leadership and decision-making skills.
  • Understanding of complex information and requirements.
  • Ability to explain complex information and technologies in simple terms.
  • Superior team leadership and delegation skills.
  • Ability to meet tight deadlines and work under pressure.
  • Ability to delegate activities.
  • Excellent negotiation skills.
  • Superior non-verbal, oral and written communication skills..
  • Professional development.
  • Join Immediately

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Please mention on Subject E-mail : Source Vacancy – Position Applied

Example : Website – IT Service Manager

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Account Executive

Job Role

The role to find business opportunities and manage customer relationships. Account Executive will be directly responsible for the preservation and expansion of our customer base. They should be comfortable with multitasking and be able to budget their resources in order to meet the assigned quotas for their role.

Main Responsibilities

  • Find new customers, explore customer’s needs, digging opportunity, make quotation.
  • Keeping in contact with the client at all stages of the campaign.
  • Negotiating with clients, solving any problems and making sure deadlines are met.

Position Qualifications

  • Bachelor’s degree 2-3 years of business experience
  • Part Time/Full time with contract 6 months
  • Having experience some exposure to similar risk assessment tools and experience selling to banks.
  • Minimum S1 from any major, IT would be an advantage.
  • Good Communication, Presentation and Negotiation Skill.
  • Love the work related to sales.
  • Must have extensive background in selling IT products, preferably to the Industry
  • Individual should present a positive, professional image, and be highly motivated.
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Proficiency in Microsoft Office
  • Ability to harness financial data to inform decisions.

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Please mention on Subject E-mail : Source Vacancy – Position Applied

Example : Website – Account Executive

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Leonardo Lapalorcia January 19, 2022 0 Comments

Senior Business Analyst

Job Descriptions:
The candidate will be involved in supporting marketing and data analysis related activities. The Business
Analyst will be involved in activities such as:

  1. Provide pre-sales support to sales team for the following:
    – Provide technical knowledge such as CB Score, CB matching and other CB value added products
    – Assist in pre-sales activity such Client Portfolio Analysis and Retro Analysis
    – Another analytic related project.
  2. Managed market/industry research and maintain internal data dashboard.
  3. Perform data analysis and visualization to provide insightful data to support the management and other related function or clients.
  4. Document preparation and presentation.
  5. Project cycle management and responsibility for requirement, delivery, costs, and quality of releases.
  6. Manage coordination of project team composed of consultants/sales, operation, developers, and specialist.

Job Requirements:

  • 5 years of experience in similar job functions, preferable from financial industry.
  • Degree in Economics, Math, Statistics or Management Engineering
  • Demonstrate proven proficiency in English
  • Presentation and negotiation skills
  • Analytic skills (development) and problem solving is a plus
  • Self-organization of all activities and priorities management
  • Focused on the ultimate goal (the customer needs)
  • Knowledge of SAS or equivalent statistical software is considered a plus.

email to:

Please mention on Subject E-mail : Source Vacancy – Position Applied

Example : Website – Senior Business Analyst

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